Nextiva also has their own CRM that comes with each plan for business ease. These include MS Outlook, Salesforce, Hubspot, Zendesk and Google Contacts. Nextiva offers the most popular business software integrations with their Essentials (base) plan. A user dashboard gives access to the most useful information such as call logs, history, transcripts etc. Administration is easy since the admin portal is separate from user portal. Users also get voice analytics on professional plans and above. In terms of reporting and administration, Nextiva provides full call history and call log reports. Other functions available on Professional plan is the ability to share screens with video & audio, mobile app calling with video, team messaging and unlimited business SMS. The Professional plan offers greater flexibility with up to 40 participants and video calling functionality. For instance, on the Essentials plan, conference calls are limited to 4 participants and for audio only. When using Nextiva, team collaboration & messaging functionality is greatly limited according to the plan you choose. Online Meetings, Team Collaboration & Messaging All this makes Nextiva one of the best VoIP service providers in the US. Other interesting features are voicemail to text and email, shared line appearance etc. Nextiva offers Unlimited Call recording and voice analytics on their Professional plan and higher. All this information is displayed on the screen when a user accepts a client call. This can include, past survey results, customer value, customer experience score etc.
It gives updated account information for each customer. So what makes Nextiva different? They’ve extended traditional business phone services to include real world productivity capabilities within their VoIP phone system.įor instance, Caller AI is a feature unique to Nextiva. They also have standard business phone controls such as call forwarding, call waiting, do not disturb and call recording.
You also get HD voice and video calling with unlimited internet fax service. Free minutes differ from plan to plan and start from 1000 mins on the Essentials plan. Nextiva’s VoIP service includes a variety of features such as unlimited phone calls within US/Canada, free local and toll-free number and toll free minutes. Start your free trial of Nextiva today! Nextiva VoIP Capabilities Limited team & collaboration capabilities on lower plan.24×7 customer service via phone, email and chat.Top of the line VoIP phone services with crystal clear phone calls.In this review, we will cover Nextiva’s business VoIP service. Unlike other popular VoIP services available, Nextiva VoIP solution is a full fledged business communication service that offers solutions for both Small and Medium sized businesses and Enterprise customers.
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